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FAQ

 

HOW TO ORDER ?

 

Dear Customers,

We are pleased to do business with you.for how to order, you can learn from here:

You can download our Order Form and fill it back to us, or just send following information in email.

 

*Step 1* Please select items on our website and send order list.

Following two information required for orders:

1. Order Details:

Model Number / Size / Quantity

For Example (ONLY):

Model Number

 Size

Quantity

AJ1-01

US 8,9,10,11,12,13

6 Pairs

AJ1-02

US 8,9,10,11,12,13

6 Pairs

2. Customer Info:

Name of Receiver:

Shipping Address:

Phone Number:

 

*Step 2* We confirm stocks availability and sum order amount for payment

*Step 3* Customers sent payment and notice us, so we can process shipment promptly

*Step 4* We shipped order out within 24hours ( Upon received payment),and then send tracking number to buyer.

*Step 5* Shipping take 3-5 days, buyer can wait and receive order at home.

Please fell free to contact us if you need assistance. our E-mail: shoesleague@163.com

 

 

 

QUICK HELP: These 3 Question you may concern

 

NO.1  What are your Payment Methods ?
We Only accept following 3 Methods at this time. (Atten: we don't use Paypal or any Credit Cards )

         

( WHY? Paypal or Credit Cards service is unavailable at present because there is no bank can cash out payment in our local city(China).

We are trying our best to sort out this problem and sorry for the inconvenience.You can shop with confidence, we are reliable seller have been dealing with worldwide customers for many years)

 

 

NO.2  What are your Shipping Methods ?
We can ship orders via following carriers,carriers be used sometimes subject to the locations.( We shipped to WorldWide )

     

 

 

NO.3  How long will it take to receive order after payment ?
We Stick to prompt delivery,noramlly we ship order out in same day we receive payment,and the tracking# can be provided in 2 days,

after we provide tracking#, then you can expect to receive products in 5 days, so you will spend totally 7 business days to expect merchandises arrival.

Usually the shipping process is much faster and it only takes 5-7 days from the time we process your order.

however we reserve the right to take up to 7 business days because at times there are circumstances out of control that delay the shipping process.

Rest assured, we make every attempt to get your order to you as fast as possible.

FAQs on Order

--How do I know what size to order ?
All shoes in our online catalog is true to size. Meaning if you wear a size 12, our products are no different in size then the ones you would buy at the store.
Size Chart for reference as followings:

Shoes Size

Men Size:
US: 8 8.5 9 9.5 10 10.5 11 11.5 12 13
UK: 7 7.5 8 8.5 9 9.5 10 10.5 11 12
EUR: 41 42 42.5 43 44 44.5 45 45.5 46 47.5

Women Size:
US: 5.5 6 6.5 7 7.5 8 8.5
UK: 3 3.5 4 4.5 5 5.5 6
EUR: 36 36.5 37.5 38 38.5 39 40

Kids Size:
Big US: 3y 3.5y 4y 4.5y 5y 5.5y 6y
Small US: 11c 12c 12.5c 13c 1y 1.5y 2.5y 3y

Clothes Size

T-shirt:  L XL XXL XXXL XXXXL  Hoodies: XL XXL XXXL XXXXL  Jeans: 32 34 36 38 40 42 44


--Is there Minimum Order required ?
We doing retail and wholesale business,customers not limited to order fixed quantity,you can even order one pair, however different quantity get different discounts,if you would get a lower price,you should try to make an order at or about 6 pairs.  if your purchasing for re-wholesale,you can order 12 pairs/carton.


--How are shoes packaged ?
All packaged in its original box. Merchandises are carefully surrounded in protective material and packaged in a our inventory wrap. Be aware that shoe boxes sometimes become damaged due to poor handling by shipping carriers.

--Is there any extra cost happened to me when i recieving goods ?
There are no any extra cost happened to you,we have paid insurance and shipping cost in our side.


--When do I get my tracking number ?
As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. normally you can receive tracking# in 3 days. ( most time we can provide tracking# in 24 hours )

--I received my tracking number, however it says no records on the carrier website ?
We can have the tracking# once shipment release,and then send tracking# to you for tracking purpose,if you cannot see records on the site right away,please try to see records later,because sometime the carrier input the shipping information not so quick,however,we can gurantee that the shipment been on the way if you have received tracking#.

--If there is a problem with the shoes I have received, what should I do ?
If there is any problem with your order, please contact us immediately. Inform us of the problem with your order and we will give you instructions on our return policy.

--If received the wrong order,what can i do ?
Customers have an option of either requesting a refund or and exchange for their merchandises,This request must me forward to us within 7 business days from delivery,and in both options,returned to our inventory within 10 business days from the date of receipt. The return address will be provided to you by a customer supporter after receiving request.Please NOTED: the used items will not accept refund or return. we accept REFUND.

 

 

 

ENJOY HERE, SAVE YOUR TIME AND MONEY !!!

 

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